We build the automations for you — scheduling, follow-up, reminders, intake, and more. Built on the tools you already use. Not a template you have to wrestle with yourself.
Automating a broken process just makes the broken version run faster. That's why Malkant Group puts automation third — after you've done the assessment and built real systems through Optimize 360. If those pieces are already in place, or you know your operations are solid, this is your next step.
Not sure if you're ready? Connect with Malkant Group about the Operations Readiness Assessment. It'll tell you what to fix before automation makes sense.
Everything we build is scoped upfront, built on tools you already have, and handed off with instructions your team can follow.
These are the tasks that eat the most hours every week. We scope every build around what your business actually needs — not a package deal loaded with things you'll never use.
Online booking that syncs with your calendar, sends confirmations, and reminds clients before their appointment — so no-shows drop without you texting anyone manually.
Intake forms that collect what you need upfront and route it to the right place — so new clients don't get lost between the first inquiry and the first appointment.
Automated messages that go out after every service — asking for reviews, offering rebooking, keeping your name in front of the people most likely to come back. You don't touch it.
When someone fills out your contact form, they get a real response in minutes. Automated first reply, a few qualifying questions, and a clear next step — without you dropping what you're doing.
Automated messages to clients who haven't been back in a while — rebooking link, seasonal offer, or a simple check-in. Retention without you chasing anyone.
Automated reports that pull from your tools and land in your inbox on a schedule — so you always know where your numbers stand without logging into five different apps.
Invoices go out when work is done. Payment reminders trigger automatically. You're not tracking who's paid and who hasn't.
Review requests go out at the right moment after service — when clients are happy, not frustrated. More Google reviews, zero extra effort from you.
Here's what matters most for each of the five industries Malkant Group serves.
Booking, reminders, rebooking triggers, review requests, and loyalty follow-up.
Lead response, job scheduling, estimate follow-up, and invoice automation.
Appointment booking, service reminders, follow-up after pickup, and review requests.
Online booking, intake forms, rebooking automation, and client retention sequences.
Quote requests, seasonal outreach, recurring billing reminders, and referral follow-up.
We talk through your business, your tools, and what's ready to automate. You know exactly what we're building before we start.
You get a written scope with a fixed scope and clear milestones. No surprises. You sign off before we touch anything.
We build everything on your tools, test it until it works, and hand it off with instructions your team can follow.
We walk through it live with whoever runs your tools, then flip the switch. Everything we built belongs to you — no ongoing dependency on us to keep it running.
Tell us what you're doing manually that you shouldn't have to be. We'll tell you whether it's ready to automate and what it would take.