Optimize 360 is five workshops built for business owners who are done being the only person who knows how everything works. It starts with a clear picture of where your operations stand, and builds from there.
Before you change anything, you need to know what's actually broken. Not a gut feeling — a real look at how your business runs, what's working, and where you're losing time and money.
The Operations Readiness Assessment maps exactly where your business stands operationally and what to focus on first. It covers all five domains of the Optimize 360 program and delivers a personalized roadmap — a clear picture of what to build, in what order, and why.
You might find things are more solid than you thought. Or you'll confirm what you've suspected for a while. Either way, you leave with a clear picture and a list of what to tackle first.
Each workshop tackles one part of the problem. By the end, your business has real systems — not just you holding it all together.
This is where Optimize 360 starts. You'll go through a 7-step assessment that shows you where your operations are fragile and why — paired with a fast lesson on leading your team without micromanaging. Most owners walk away knowing exactly what they've been putting off.
Most owners are still running processes they set up in year one. They work — barely. This workshop helps you map how things actually flow, find where time is getting wasted, and rebuild the process so it doesn't need you watching it constantly.
Some tasks in your business happen the exact same way every week — and they shouldn't need you. This workshop shows you which ones are ready to hand off to a system, and in what order.
Most businesses have written things down somewhere. Nobody reads it. This workshop teaches you how to build an SOP your team will actually use — because it's written the way people actually learn, not the way a policy manual gets filed.
Most owners pick tools based on what their buddy uses or what a YouTube ad sold them on. This workshop flips that. You figure out what you need first — then find the tool that actually fits.
You fixed the process. You wrote it down. But your team is still doing it wrong two weeks later. This workshop teaches you how to actually train people — so what they learn sticks past the first day.
The Operations Readiness Assessment is included with every Malkant Group website engagement — delivered once your site is live and ready to go.